Thank you for shopping with 247Beauty. We want you to be fully satisfied with your purchase, and we are committed to providing a clear and fair return and refund process.
Returns Policy
We do not accept returns for change of mind or dissatisfaction. Returns and refunds are only applicable for wrong, incorrect, or damaged products.
Wrong/Incorrect/Damaged Products
• If you receive the wrong product, shade, or size, you must open the parcel in front of the delivery person and return it to them immediately.
• If you cannot check in front of the delivery person, you must make a clear unboxing video (from the moment the sealed parcel is shown until it is fully opened).
• To claim a return or exchange, the unboxing video and issue must be notified within 3 days of delivery.
• You can send the video or contact us through:
For any further circumstances, please contact us directly and inform us first.
•Claims for wrong or damaged products without an unboxing video will not be accepted.
Refund Policy
•Approval: Once your return claim is verified (via delivery return or unboxing video), we will notify you of approval.
•Refund Timeframe: Refunds will be processed within 5–10 business days to your original payment method.
•Coupons & Offers: If a coupon or promotional offer was applied to your order, the refund will be issued only for the amount you actually paid after the discount.
Exchanges
We do not offer direct exchanges unless the product received is wrong or damaged.
•For a replacement, you must return the wrong/damaged product as per policy.
•In certain cases, delivery charges may apply for resending the product.
At 247Beauty, customer trust is our priority. Please follow these steps for a smooth resolution if there is any issue with your order.
